Lorenzo R.

- University of Udine MSc in Cultural Tourism and Event Management • Thesis: “A NEW DECADE FOR ITALIAN TOURISM: events and characterizing Factors” - University of Udine BSc in Science and Techniques of Cultural Tourism • Thesis: “THE MSC CROCIERE STYLE, a journey within the company”

Rapid Tour-Tour operator-Francenigo (TV), Italy October – November 2021 • Travel planning: listen to the customers’ requests and creation of travel packages. Knowledge of several languages has also enabled me to help foreign tourists visiting Italy • Booking: satisfy the customers, helping them in the bookings of different components of the trip (hotel, transport, leisure activities, etc.), by keeping close contact with suppliers • Support: provide assistance to the customers from the moment of the conception of the journey, until the completion of it, providing them with all the requirements and making them not miss anything EPS Italia S.r.l.-Data collection and analysis-Lignano Sabbiadoro (UD), Italy May – June 2018 • Data collection and analysis: for the concerts of Vasco Rossi, Cesare Cremonini, and Negramaro, analyzed data obtained from the administration of questionnaires regarding these events; improved managing structure and difficulties of creating significant events, learning to adapt to last-minute changes and finding practical solutions • Public relations: working closely with buyers from various backgrounds, resorting to the use of different languages to relate to those of foreign origin, facilitating the exchange of information • Posterior analysis: teamwork for analyzing customers’ preferences and figuring out the impact of these events on specific locations, conventions, and expenses for this type of circumstance